Refunds & Cancellations

Last updated: 31 July 2026. This policy applies to paid subscriptions of CreatorLift, operated by Abrobot Technologies (MNB Research), New Delhi, India. Payments are processed via Cashfree Payments.

Suspension for non-payment

Invoices are due on the date shown. If one is unpaid we send reminders, and if it is still unpaid 21 days past its due date we may suspend access until it is settled — see section 4 of our Terms. Suspension pauses your team's access; it does not delete anything, sales from your store keep being recorded throughout, and you can still export your data. Access is restored once payment is confirmed, normally the same working day.

Cancellations

You can cancel your subscription at any time by emailing contact@mnbresearch.com from your registered email address, or by WhatsApp on +91 97114 88480. Cancellation stops future billing; your plan remains active until the end of the current billing period, after which access ends. After that we keep your data for at least 30 days so you can still export it, and you can ask us to delete it sooner. CSV export stays available even if an account is suspended or closed — withholding the product for non-payment is one thing, withholding your own records is another.

Accounts are opened by application. The ongoing tiers are invoiced annually in advance. A time-boxed evaluation is a single charge for a fixed period and does not renew, so there is nothing to cancel. See our Access & Pricing page for current levels. Self-service cancellation will appear in Settings in due course — until then, email us and we will action it the same working day.

Refunds

7-day money-back guarantee: if you are unsatisfied with a paid plan, write to us within 7 days of your first charge for that plan and we will issue a full refund — no questions asked.

After 7 days: fees already invoiced for the committed term are non-refundable, but we will always refund (a) duplicate or erroneous charges, (b) charges after a confirmed cancellation, and (c) periods where the service was materially unavailable due to a fault on our side.

How refunds are processed

Approved refunds are initiated within 3 business days and credited to the original payment method via Cashfree, typically within 5–10 business days depending on your bank. We will confirm by email once initiated.

How to request

Email contact@mnbresearch.com (or WhatsApp +91 97114 88480) with your registered email, plan name, and payment reference. We respond within 24–48 business hours.